Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping delays may be experienced periodically due to Covid or postal service resourcing.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Estimated shipping time within Australia is 3-5 business days.

International Shipping

For international shipping, please contact buzz1@southernphone.com for a shipping quote. Please include the following information:

  • The destination address including country.

  • The number of books to be purchased.

  • Return email.

International Shipping quotes will be provided within 3 business days.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The customer is responsible for these charges if they are applied.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at buzz1@southernphone.com.au with your name and order number, and we will look into it for you.

Track your order here:

https://auspost.com.au/mypost/track/#/search

Refunds, returns, and exchanges.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at buzz1@southernphone.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at buzz1@southernphone.com.au.